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As Admin you should be able to hide / unhide queues from the "agent configuration"

2 . In Config Management.

So when we create queues - sometimes it's not intended for agents to be assigned. And in some cases, there's a lot of queues - So in the Agent configuration, when you assign queues to an agent, it would be nice that queues that are not created for agents could be hidden here.


  • Guest
  • Oct 28 2021
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