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Configuration to federate available status (calendar, mobile, teams) to Agent status

Configuration to federate available status (calendar, mobile, teams...) to Agent status

If agent is using teams phone as agent device and the “Teams presence” is indicating busy then

this status should be federated to the “Agent status” as the agent should not be offered the call.

Same goes for other sources like status from mobile and calendar.

It should be configurable what sources should be federated to the “Agent status”.

Guest
Nov 5 2021
Completed

Zylinc Cloud

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Guest commented

February 11, 2022 06:14

But also the other way around. When busy in Webagent, then the agent, also should be busy in a call, in Teams Client.

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Guest commented

November 22, 2021 09:00

Status already available in Zylinc Mobile Client ! Must be a small technical modification.

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