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Callback announcment when callback is made to customer

is it possible to remove the callback option that the customer has to pick to go back into queue as number 1 ... Just have the agent call the customer that asked for the callback instead of calling customer back and offer him to go back into the queue ?

  • Guest
  • Mar 1 2024
Zylinc Cloud
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  • Admin
    Ralitsa P. Christensen commented
    17 Apr 09:32

    Hi Elvar,


    Thanks for bringing this up! We're actively considering it, as we recognize it's a gap in the callback feature. Your feedback helps us prioritize enhancements. Appreciate your input!


    Best regards,

    Product Management

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