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When looking in configuration in Novus for a specific Secret - It would be nice if the first 3 char's are visible - So it can be confirmed, that it's the correct key inserted (just like in Azure, if you look into an app in there, the first 3 char'...

Ønsker at kunne tilbyde kald til agenter baseret på agenten skills/kompetencer. Ikke som i 6.X hvor agent bare får en højere prioritet. Fx. hvis man har sprog detektion, (det kunne være både ved automatisk detektion eller manuelt valgt i en IVR), ...

user

When an agent search on a specific department, An agent should be able to choose in which order people should be displayed i

Når det slettes en Queue failover, Calender osv der er i brug, får man en fejl om at denne er i brug. Det ville være en fordel hvis der også stod hvor den bliver brugt.

Hvis kunden har mange køer vil det blive meget uoverskueligt med alle de Queue announcements der så skal bruges. Man har desuden ikke mulighed for at vide hvilken køer det bruger hvilken Queue announcements.

Mulighed for at slette/oprette scheduled Callback direkte for agenten, lagt direkte på køen sammen med en note omkring hvad kaldet omhandler.

If we eg. have an import with user filter - but also group filter, it would be nice to see who is successfully synced. Maybe with a link on this notice (see screenshot)

The idea is to limit search criteria to a specific group of people, area, city or country instead of searching the entire database. So if you wanted to find Henrik in Kolding and you are sitting in Kolding you just search Henrik and all named Henr...

All customers should have access to 1 free wallboard for 60 days - this will help sell more wallboards. And is very usefull for partners when onboarding new customers...