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Employee information
Hi Zylinc, It would be great if the name on the user calling could appear on the screen, instead of only the phone number. Kind regards, Emilia D#D ServiceDesk Deloitte
Created 14 Sep 14:29
Zylinc Cloud
1
Completed
1
Vote
At kunne sende gruppe SMS fra agenten
No description provided
Created 14 Sep 11:55
Zylinc Cloud
1
Completed
1
Vote
Adgang til Supervisor funktionen via Configuration Manager
Som administrator ville det være hensigtsmæssigt at kunne tilgå supervisor funktionaliteten via Configuration Manager og ikke blot, som i dag, via Agent både af hensyn til låsning af Agent licens men også uhensigtsmæssigheden i at Administratoren ...
Created 19 Aug 06:31
Zylinc Cloud
1
Completed
2
Vote
Show the Number configured for Queues and IVR menus in Configuration Manager overview page
To get an overview of callflow in a Novus installation it would make it easier if the number configured for each Queue and IVR Menu is shown on the respective overview page in the ConfigManager.
Created 03 Aug 09:30
Zylinc Cloud
1
Completed
5
Vote
flytte keyword
da vi har rigtig mange tags i keywords kunne vi godt tænke os at keyword kunne blive flytte op lige over eller under note
Created 13 Jul 08:43
Zylinc Cloud
1
Completed
3
Vote
Nødbesked - optimering på indtaling af nødbesked
Anmodning om udvide muligheden for at kunne sætte en nødbesked på en nemmere måde end det er i dag. Det virker utrolig langhåret at sætte en nødbesked på hvis man ikke er blot en user med en standard role. I øvrigt skal man ind og udføre en lang g...
Created 11 Jul 13:27
Zylinc Cloud
2
Completed
3
Vote
Customized Callback Announcement
Opportunity to upload and use your own messages for the entire callback process
Created 01 Jul 05:58
Zylinc Cloud
5
Completed
6
Vote
Bedre overblik til agenterne
Kunne godt tænke os at oversigten over folks kalendre, mobilstatus, tags var samlet i én visning og at man ikke skulle bladre for at finde de nødvendige informationer.
Created 02 Jun 09:44
Zylinc Cloud
1
Completed
1
Vote
Show number configured in the overview-list for queues and IVR's
We need to see the numbers in the overview and maybe also the descr.
Created 18 May 06:40
Zylinc Cloud
1
Completed
7
Vote
Dark mode toggle for Web agent
Please add the option to display the web agent on Dark mode, either with a toggle or follow the system settings. It would greatly help with screen fatigue for agents. kind regards, JR
Created 11 May 08:13
Zylinc Cloud
3
Completed
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