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3
Vote
Programerbar genvejstaster til novus webagent
Vallensbæk Kommune er i følge vores sælger blevet lovet - at de kan benytte funktionstaster som genvejstaster. Vil i gøre dette muligt? Eks. Chrome bruger jo ikke alle F1-F12 - Og da de gerne vil benytte et Competella Keyboard hvor bl.a. F12 er en...
Created 02 Mar 11:29
Zylinc Cloud
1
Completed
3
Vote
One time CSV import af agenter / Køer
Det bør være muligt at lave en CSV import af agenter - Det skal naturligvis være muligt at peje på AAD brugere også i den import. og samt hvilke køer agenter skal være medlem af. Det samme gælder for køer - Man bør også kunne oprette køer vha. csv...
Created 05 Nov 14:24
Zylinc Cloud
2
Completed
3
Vote
integration til norges gule sider
Ønsker nummeropslag som vi har til 118. Det er mange leverandører i Norge av nummeropplysningstjenester. Men de fleste er kostbare. Vi bruker selv https://fro.no/nummeropplysning-api i vår kommende og nye Nortel Mitt Forbruk App
Created 14 Oct 12:25
Zylinc Cloud
0
Completed
3
Vote
At der i webagent / configuration manager er link til Roadmap.
Eller på forsiden ..../web/
Created 06 Oct 05:42
Zylinc Cloud
0
Completed
3
Vote
Agent pre-announcement
It should be possible for agents to have a personal speak played when answering a call.
Created 04 Oct 09:40
Zylinc Cloud
1
Completed
3
Vote
Send mail fra personlig O365 konto
Det bør være muligt at sætte det op, så agenter kan sende mail fra deres egen konto, så de kan sende mail som dem selv, og derefter kunne se dem i "sendt mail"
Created 21 Sep 07:46
Zylinc Cloud
0
Completed
3
Vote
Additional AD Filter search to assign TAGS in Novus
As today, there are only the possibilty to filter on group displayname. We should be able to use other filters - maybe even graph format. So filters like these and maybe others would be VERY nice:Get all users with the name Mary across multiple pr...
Created 15 Sep 06:53
Zylinc Cloud
1
Completed
3
Vote
Choose which number the agent shows when calling from webagent
Choose if the agent want to show the queue number or his own, when calling from the webagent
Created 09 Mar 14:32
Zylinc Cloud
0
Completed
3
Vote
Calender with holidays
Possibility to put in a year calender with holidays etc., so the system automatically know this
Created 02 Mar 15:59
Zylinc Cloud
1
Completed
3
Vote
Bulk updates/changes in Config manager
Being able to add/move/change more than one agent, queue etc. at a time
Created 05 Feb 06:53
Zylinc Cloud
1
Completed
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