Welcome to the Zylinc Idea Portal

To get an overview of callflow in a Novus installation it would make it easier if the number configured for each Queue and IVR Menu is shown on the respective overview page in the ConfigManager.

Possibility to put in a year calender with holidays etc., so the system automatically know this

Being able to add/move/change more than one agent, queue etc. at a time

i stedet for kun af kunne sende SMS eller mail til enkeltpersoner ville det være brugbart at kunne sende til grupper også.

Danish headset distributor Dectel are on behalf of Kolding commune interested to know if EPOS headset are supported with Zylinc WebRCT softphone? Compatibility with Zylinc is described in the EPOS Softphone Compatibility Guide: https://epi.eposaud...

When sending SMS's - We need to put +(Country Code) in front of the number - It would be nice if it's possible to either do a Reg Exp or maybe just say (if no country code, use eg. +45)

Mulighed for at afspille fra browseren.

De beskeder der kommer øverste højre hjørne (Se skærmbillede)

When busy in a call, in the webagent, then the Teams Client, should also have status, as busy in a call.

Please add a checkbox/slider under Configuration Manager / Home / Microsoft calendar integration / [object] to prevent the agent tool from showing appointment details. (Or don't display meeting subjects at all) We believe it is important for our c...