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13
Vote
Configuration to federate available status (calendar, mobile, teams) to Agent status
Configuration to federate available status (calendar, mobile, teams...) to Agent status If agent is using teams phone as agent device and the “Teams presence” is indicating busy then this status should be federated to the “Agent status” as the age...
Created 05 Nov 14:44
Zylinc Cloud
2
Completed
3
Vote
One time CSV import af agenter / Køer
Det bør være muligt at lave en CSV import af agenter - Det skal naturligvis være muligt at peje på AAD brugere også i den import. og samt hvilke køer agenter skal være medlem af. Det samme gælder for køer - Man bør også kunne oprette køer vha. csv...
Created 05 Nov 14:24
Zylinc Cloud
2
Completed
1
Vote
Release documentation
Business Hypthesis: As a Novus user, whether I'm an agent or an administrator, I would like to be informed about new release features and its content. Release notes should be populated directly in the product for target audience. Idea/request rece...
Created 05 Nov 07:29
Zylinc Cloud
1
Completed
2
Vote
Hide / Unhide users
As admin - it should be possible to hide users from the webagent. So in users and contacts, as admin - you should be able to decide if a users should be visible in the webagent or not.
Created 28 Oct 06:29
Zylinc Cloud
1
Completed
5
Vote
From config manager - > Queues
It should be visible in there which agent are assigned to the queue. AND it should also be possible to add/remove agents from the "Queue" view.
Created 26 Oct 11:54
Zylinc Cloud
0
Completed
11
Vote
personal greeting
Flere kunder, særligt Taarnby, har et brændende ønske om at de ikke skal sige "det er omstillingen", hvor gang de får et kald igennem. Flere potentielle kunder har efterspurgt dette
Created 20 Oct 10:45
Zylinc Cloud
0
Completed
7
Vote
Mulighed for at vælge en eller flere ringetoner
Dette hurtigst muligt, da det fylder en delFlere af vores kunder, især Tårnby, har et brændede ønske om muligheden for at vælge en anden ringetone.
Created 20 Oct 10:41
Zylinc Cloud
3
Completed
2
Vote
One time CSV import
We need to have a Onetime CSV import enabled for Novus. To be used to eg. update already imported users via AD Import (With additional information)
Created 20 Oct 09:57
Zylinc Cloud
0
Completed
3
Vote
integration til norges gule sider
Ønsker nummeropslag som vi har til 118. Det er mange leverandører i Norge av nummeropplysningstjenester. Men de fleste er kostbare. Vi bruker selv https://fro.no/nummeropplysning-api i vår kommende og nye Nortel Mitt Forbruk App
Created 14 Oct 12:25
Zylinc Cloud
0
Completed
4
Vote
wallboard
skal kunne sende link til brugere der skal kunne se et specifikt wb. Uden at de kan se alle andre wallboards og statistik. Således admin kan definere hvilke oplysninger der skal være tilgængelige for den enkelte bruger
Created 12 Oct 07:13
Zylinc Cloud
0
Completed
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