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4
Vote
Log transfers for each call
So it is clear where the calls are transfered too
Created 09 Mar 14:06
Zylinc Cloud
1
Completed
1
Vote
information about the the call/caller
when the webagent send an sms or an email from the system, it would be nice if the system took information without the user should choose a template
Created 02 Mar 16:02
Zylinc Cloud
0
Completed
3
Vote
Calender with holidays
Possibility to put in a year calender with holidays etc., so the system automatically know this
Created 02 Mar 15:59
Zylinc Cloud
1
Completed
5
Vote
Supervisor AND admins and possibly agents should be able to log out other agents.
It must be possible for the supervisor AND admins and possibly agents member in a given queue, to be able to log other agents out of the system. It must apply to: Novus:Web agentMobil agentSimple agent
Created 26 Feb 11:54
Zylinc Cloud
1
Completed
2
Vote
Order call from website
As a customer, I would like to order a call via a form on a website. I should be able to insert a number I want to be called up on, and receive an estimated wait time.
Created 24 Feb 13:55
Zylinc Cloud
0
Completed
3
Vote
Bulk updates/changes in Config manager
Being able to add/move/change more than one agent, queue etc. at a time
Created 05 Feb 06:53
Zylinc Cloud
1
Completed
1
Vote
name in the info box instead of having to move the pointer to the arrow to see it
to write out the name in the info box instead of having to move the pointer to the arrow to see it. Operator attendants doesn’t like to have to use the mouse and expect the solution to work only using the keyboard
Created 27 Jan 13:54
Zylinc Cloud
0
Completed
3
Vote
Gruppe SMS fra Novus
i stedet for kun af kunne sende SMS eller mail til enkeltpersoner ville det være brugbart at kunne sende til grupper også.
Created 12 Jan 20:58
Zylinc Cloud
0
Completed
3
Vote
Support for EPOS headset (on Novus WebRTC)
Danish headset distributor Dectel are on behalf of Kolding commune interested to know if EPOS headset are supported with Zylinc WebRCT softphone? Compatibility with Zylinc is described in the EPOS Softphone Compatibility Guide: https://epi.eposaud...
Created 23 Dec 10:13
Zylinc Cloud
0
Completed
2
Vote
DTMF tones on outbound calls
When a user calls out and are being greeted by an IVR, there's no way to send DTMF tones
Created 02 Dec 12:34
Zylinc Cloud
0
Completed
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