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Because great minds think alike
Because great minds think alike
Because great minds think alike
A short overview of either the current queue performance or/and individual performance as an option instead of the calendar view in the right corner. It could be as simple as the circle chart for ‘Received Calls’ from Activity Data.
Guest
Dear Cenia,
Thanks for you reply, it was really fruitful.
We will further process the idea, and might reach out to you again when we have a prototype of the idea to get your feedback.
Meanwhile this process can take some time.
Best Regards
Product Management
Thank you for the quick reply.
We only use receptionist view.
It would be relevant with performance metrics that shows received calls, answered calls, and missed calls. This applies for both queue and individual level.
Dear Cenia,
That is a great idea we would like to pursue.
We just have a couple of questions.
Is your organisation/team only using the receptionist view or are some also using the agent view?
Furthermore, we would need to know what performance metrics would be relevant for you on the queue and on individual level?
Thanks for your feedback,
Best Regards,
Product Management
Great idea !