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Out Of Office information - In agent view

Hi - When a colleague has OOO configured - It would be very nice if that information was visible for webagents - especially in receptionist-view.

And maybe even be able to toggle between internal og external text info.

OOO.png
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  • Guest
  • Aug 25 2022
Zylinc Cloud
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  • Guest commented
    February 15, 2023 10:21

    We have the same request and if there is a choice between A and B, our preference would be message content.

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  • Guest commented
    August 26, 2022 13:24

    Hi Thomas,

    This is a great idea that we will push into the roadmap so we can show the OOO message in the webclient.

    We just need you to confirm if it is scenario A or B that you are looking for:

    A. the return date shall be displayed in the agent

    B. the content of the OOO message shall be visible in the webclient


    Please let us know what is expected :-)

    Best Regards,

    Product management


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