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And it would be nice - If the shown behavior also included a method to copy that info into clipboard..

search full phone number without spaces (e164 format) brings expected result, however while using Teams as a softphone you get phone number in human readable format, with spaces between groups of digits. This number format +45 1234 5678 acts like ...

to be able to block numbers that you know are scams or others that the company does not want to call them

Average wait time on queue need to be displayed on queue overview

Hi. We would very much like to have a prefix/suffix on our cellphone display for incoming calls that are routed through Zylinc. Not direct calls, but calls coming through the switchboard. I know you can see this in the web agent, but we use cellph...

when adding a greeting to a queue, if the recording language setting is not the same as the queue set language, f.e in a scenarion where we have a calendar to disconnect because of closing, if the message is set to another langauge (by accident) t...

Ellers ender med at alle kunder får en anden lyd på.. Også forsvinder "stoltheden" da for Zylinc.. Der er vel en vis prestige i, at man ved man sidder i kø i et Zylinc system...

Business Hypothesis: As an administrator in Config Manager uDet må ikke være muligt at skrive noget her, der gør en kø efterfølgende ikke virker. Dette skal der laves en tjek på, når man trykker på "save" Eks mellemrum gør at køen ikke virker (hvi...

It should be possible to add a name to a tenant and maybe even a logo. When working in several tenants at the same time, it can be VERY difficult to remember which customer has a specific tenant number

This button should be visible in the top too, when eg. there are more than 15 queues...