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Callback Årsagskoder på callbacks skal kunne disables. Virkemåde nu: Når kaldet er afsluttet SKAL der vælges en Callback Årsagskode for kaldet, for at gå til Wrapup status. Ønskes: Mulighed for at gå fra Afslut direkte til Wrapup eller mulighed fo...

When an agent search on a specific department, An agent should be able to choose in which order people should be displayed i

Når det slettes en Queue failover, Calender osv der er i brug, får man en fejl om at denne er i brug. Det ville være en fordel hvis der også stod hvor den bliver brugt.

Hvis kunden har mange køer vil det blive meget uoverskueligt med alle de Queue announcements der så skal bruges. Man har desuden ikke mulighed for at vide hvilken køer det bruger hvilken Queue announcements.

Mulighed for at slette/oprette scheduled Callback direkte for agenten, lagt direkte på køen sammen med en note omkring hvad kaldet omhandler.

If we eg. have an import with user filter - but also group filter, it would be nice to see who is successfully synced. Maybe with a link on this notice (see screenshot)

The idea is to limit search criteria to a specific group of people, area, city or country instead of searching the entire database. So if you wanted to find Henrik in Kolding and you are sitting in Kolding you just search Henrik and all named Henr...

Hello Zylinc As of now you can only view the total amount of each call received per agent on the wallboard, but not how many calls that the agent has received from the queue itself. To get a better understanding of how much each agent contributes ...

All customers should have access to 1 free wallboard for 60 days - this will help sell more wallboards. And is very usefull for partners when onboarding new customers...