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Hello Zylinc As of now you can only view the total amount of each call received per agent on the wallboard, but not how many calls that the agent has received from the queue itself. To get a better understanding of how much each agent contributes ...

The customer wants to be able to Camp a call on a Busy Teams number when the Teams Presence status it not Idle.

When a call from a Diallist or a Callback is postponed by an agent and the called party (same calling party number as the one in the Diallist/Callback) calls back before the scheduled time, the call should be automatically removed from the 'Schedu...