Welcome to the Zylinc Idea Portal

We need to have a Onetime CSV import enabled for Novus. To be used to eg. update already imported users via AD Import (With additional information)

If an agent would like to forward call to a queue - other queues should be visible in a search.

Vil være cool, hvis agenter kan se hvem opkalder har snakket med af agenter før i en pop-up. Både i webagent og mobilagent.

Vi har en kunde der ønsker: Novus - Send beskeder til hel medarbejdergruppe?

In order to be pro-active, it would be nice that Zylinc gets notified when a license count alarm occurs with a customer. That way we can activate the partner/customer in order to sell them additional licenses - upsell :-)

When we go to meetings and there by take our laptop out of docking station and come back and reconnect our laptop, Novus can no longer find our headset. So we would like get a pop up message, or a clear visible message that we are active, but no h...

... Please sort the list based on the priority they have - And also include the priority in the list view. And also on a mouse-over - show what the filter looks like.

As a customer, I would like to order a call via a form on a website. I should be able to insert a number I want to be called up on, and receive an estimated wait time.

When a user calls out and are being greeted by an IVR, there's no way to send DTMF tones