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Vote
Calendar privacy
Please add a checkbox/slider under Configuration Manager / Home / Microsoft calendar integration / [object] to prevent the agent tool from showing appointment details. (Or don't display meeting subjects at all) We believe it is important for our c...
Created 10 Nov 14:48
Zylinc Cloud
0
Completed
2
Vote
Hide / Unhide users
As admin - it should be possible to hide users from the webagent. So in users and contacts, as admin - you should be able to decide if a users should be visible in the webagent or not.
Created 28 Oct 06:29
Zylinc Cloud
1
Completed
2
Vote
One time CSV import
We need to have a Onetime CSV import enabled for Novus. To be used to eg. update already imported users via AD Import (With additional information)
Created 20 Oct 09:57
Zylinc Cloud
0
Completed
1
Vote
In the AD import list..
... Please sort the list based on the priority they have - And also include the priority in the list view. And also on a mouse-over - show what the filter looks like.
Created 02 Feb 09:37
Zylinc Cloud
1
Completed
2
Vote
Novus queues should be vsisible in a search
If an agent would like to forward call to a queue - other queues should be visible in a search.
Created 05 Oct 08:21
Zylinc Cloud
0
Completed
2
Vote
Vise genkendte numre (hvem snakkede opaklder sidst med)
Vil være cool, hvis agenter kan se hvem opkalder har snakket med af agenter før i en pop-up. Både i webagent og mobilagent.
Created 29 Sep 12:48
Zylinc Cloud
1
Completed
2
Vote
Send beskeder til hel medarbejdergruppe?
Vi har en kunde der ønsker: Novus - Send beskeder til hel medarbejdergruppe?
Created 21 Sep 07:38
Zylinc Cloud
1
Completed
2
Vote
Alert to Zylinc when license count alarm at customer
In order to be pro-active, it would be nice that Zylinc gets notified when a license count alarm occurs with a customer. That way we can activate the partner/customer in order to sell them additional licenses - upsell :-)
Created 14 Jul 11:59
Zylinc Cloud
2
Completed
1
Vote
New Hotkey
We have some users that would like to change work mode from Active to Inactive with a hotkey. But there is no option for that in the Hotkey settings. We have some users that quickly needs to go from Active to Inactive, and that would be a great ad...
Created 09 Nov 09:36
Zylinc Cloud
2
Completed
2
Vote
Order call from website
As a customer, I would like to order a call via a form on a website. I should be able to insert a number I want to be called up on, and receive an estimated wait time.
Created 24 Feb 13:55
Zylinc Cloud
0
Completed
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