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Vote
Alert to Zylinc when license count alarm at customer
In order to be pro-active, it would be nice that Zylinc gets notified when a license count alarm occurs with a customer. That way we can activate the partner/customer in order to sell them additional licenses - upsell :-)
Created 14 Jul 11:59
Zylinc Cloud
2
Completed
1
Vote
fremsøgning af kollega
Hvis jeg søger på kollega, under et kald, kunne det være smart hvis det forsvandt igen af sig selv, når man besvarer et nyt kald. Nu står den på det fremsøgte, så det skal slettes manuelt
Created 10 Jun 11:10
Zylinc Cloud
1
Completed
1
Vote
Norsk som sprog i Novus
Ønsker at man kan vælge Norsk som sprog i Novus - da vi har en del sager med en norsk partner
Created 07 Jun 11:17
Zylinc Cloud
0
Completed
4
Vote
Phonetic search and autocomplete
Ability to perform phonetic search from the client, and have suggestions for possible matches shown while the user enters the search string.
Created 18 May 09:41
Zylinc Cloud
1
Completed
1
Vote
Be able to select own ringtone in Webagent
Be able to select own ringtone in webagent, so you can distingue between you own and other agents ringtone.
Created 10 May 07:17
Zylinc Cloud
0
Completed
1
Vote
keyword opsummering
I Novus er de muligt for receptionisterne at gå ind og indsætte en række ”keywords” på de forskellige personer i systemet, f.eks. kan man sætte ordet ”kreditor” ind på en person der sidder i bogholderiet. Når disse ”keywords” er sat, så kan man sø...
Created 23 Apr 11:22
Zylinc Cloud
1
Completed
1
Vote
Be able to set own shortcuts in Novus agent
IMPORTANT request: Rynkeby has a specific request to be able to change shotcuts - not necessarily so it defers by user but for the whole group of agents.
Created 22 Mar 12:59
Zylinc Cloud
0
Completed
4
Vote
Chat forum til aktive agenter
Der vil være rart med et chat-forum til aktive agenter, hvor man kan del akut information eller stille spørgsmål til hinanden. I dag benytter vi Teams, men så får også agenter, som har andre opgaver den dag, beskederne.
Created 18 Mar 11:29
Zylinc Cloud
0
Completed
3
Vote
Choose which number the agent shows when calling from webagent
Choose if the agent want to show the queue number or his own, when calling from the webagent
Created 09 Mar 14:32
Zylinc Cloud
0
Completed
5
Vote
Historical routing
Or the possibility to see, who the person talked to the last time - not only for the present call, but from previous calls too
Created 09 Mar 14:30
Zylinc Cloud
2
Completed
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