Welcome to the Zylinc Idea Portal

Because great minds think alike

Historical routing

Or the possibility to see, who the person talked to the last time - not only for the present call, but from previous calls too

  • Guest
  • Mar 9 2021
  • Completed
Zylinc Cloud
  • Attach files
      Drop here to upload
    • Guest commented
      October 22, 2021 09:12

      Historical routing is planned under the name "Conversation history".

      It will be released start Q1/22.

      Attachments Open full size
    • Guest commented
      October 22, 2021 09:10

      That would be a nice help for the agents.

      Attachments Open full size

    Related ideas