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Historical routing

Or the possibility to see, who the person talked to the last time - not only for the present call, but from previous calls too

  • Guest
  • Mar 9 2021
  • Completed
Zylinc Cloud
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  • Guest commented
    October 22, 2021 09:12

    Historical routing is planned under the name "Conversation history".

    It will be released start Q1/22.

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  • Guest commented
    October 22, 2021 09:10

    That would be a nice help for the agents.

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