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Show numbers as tel-url (tel://+4512345678) in the webagent.

This would be a nice feature eg. for those customers who are using Teams as Agent Device - So when dialing out from webagent - you can call "directly" with click-to-dial function.

  • Guest
  • Sep 10 2021
Zylinc Cloud
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  • Guest commented
    December 03, 2021 09:42

    This idea will not be part of Web Agent, because the calls would be routed outside Novus.

    The idea is though taken into consideration for the planned office worker application (operator).


    Best Regards,

    Product Management

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