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2 Vote

Send a message to a group/queue

send a message to a group - from the webagent

Created 09 Mar 14:55

Zylinc Cloud

0 Already exists
1 Vote

Agent should be able to clear "wrap-up" before the time configured is expired

No reason for an agent to be in wrap-up mode, if the agent is ready to pick up calls before wrap-up time is expired. So a button to cancel wrap-up should be visible called "cancel wrap-up" or something like that :)

Created 12 Apr 10:06

Zylinc Cloud

1 Already exists
1 Vote

Microsoft Teams presence

Mulighed for at se en liste med bruger der er status på og/eller ikke status på

Created 14 Mar 12:17

Zylinc Cloud

1 Already exists
1 Vote

Microsoft calendar integration

Mulighed for at se en liste med bruger der er med sync. og/eller ikke med sync.

Created 14 Mar 11:58

Zylinc Cloud

1 Already exists
1 Vote

DTMF Tones information under shortcut

Information about how to use DTMF Tones is missing, and could be placed under shortcut information

Created 09 Nov 14:08

Zylinc Cloud

2 Already exists