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Agent should be able to clear "wrap-up" before the time configured is expired

No reason for an agent to be in wrap-up mode, if the agent is ready to pick up calls before wrap-up time is expired. So a button to cancel wrap-up should be visible called "cancel wrap-up" or something like that :)

  • Guest
  • Apr 12 2022
  • Already exists
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    • Admin
      Henrik Skourup commented
      April 19, 2022 11:13

      Hi Thomas,


      This problem is fixed in our latest version of Web Agent, where the user can choose to either extend or end the wrap-up.


      Best Regards

      Product Management

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