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Vote
Mulighed for at slette/marker som læst på alle beskeder i Configuration Manager
De beskeder der kommer øverste højre hjørne (Se skærmbillede)
Created 14 Mar 11:45
Zylinc Cloud
2
Completed
3
Vote
Admin activation/deactivation of agents in queues
Misses the ability to enable / disable agents in call queues in their absence or onboarding as well as handling devices.
Created 09 Mar 17:41
Zylinc Cloud
1
Completed
14
Vote
Novus Webagent Returkald
Når kald kommer retur ved ubesvaret, så kan receptionen ikke se hvor den kommer fra, så de tror det er et nyt kald. Ønske om at man kan se at kaldet kommer retur fra en omstilling og til hvem det har været omstillet.
Created 03 Mar 18:23
Zylinc Cloud
0
Completed
4
Vote
Mail skabelon Standard til flere køer
Når man har lavet en mailskabelon, så skal den vælges hver eneste gang man ønsker at sende en mail. Her kunne det være rart at hvis man kunne vælge en standard og gerne 1 pr. kø.
Created 03 Mar 18:18
Zylinc Cloud
1
Completed
3
Vote
Programerbar genvejstaster til novus webagent
Vallensbæk Kommune er i følge vores sælger blevet lovet - at de kan benytte funktionstaster som genvejstaster. Vil i gøre dette muligt? Eks. Chrome bruger jo ikke alle F1-F12 - Og da de gerne vil benytte et Competella Keyboard hvor bl.a. F12 er en...
Created 02 Mar 11:29
Zylinc Cloud
1
Completed
2
Vote
Presence busy in a call from Webagent back to Teams
When busy in a call, in the webagent, then the Teams Client, should also have status, as busy in a call.
Created 11 Feb 06:17
Zylinc Cloud
1
Completed
1
Vote
Urgent and important: Azure AD import with Broadworks Import
When importing users from both - We should have the opportunity to say:Broadworks Import - ONLY import objects with Email addresses already imported with the Azure AD Imports...
Created 26 Jan 08:31
Zylinc Cloud
1
Completed
7
Vote
Transfer call from Teams when using SimpleAgent
If you are using SimpleAgent with Teams as your agent device, and transfer a call from Teams, then the agent state remains busy until the call is ended. It would be nice if the Agent was able to handle new calls upon a transfer from Teams.
Created 09 Dec 11:26
Zylinc Cloud
2
Completed
2
Vote
Calendar privacy
Please add a checkbox/slider under Configuration Manager / Home / Microsoft calendar integration / [object] to prevent the agent tool from showing appointment details. (Or don't display meeting subjects at all) We believe it is important for our c...
Created 10 Nov 14:48
Zylinc Cloud
0
Completed
1
Vote
Import and conversion of queue calendar entries imported from .ics files
Queue calendar current have the option to import from .ics files. After import users can not confirm witch dates has been imported as holidays! Would be nice to import .ics file once, and convert content to manual entries that can be modified, vie...
Created 08 Nov 12:42
Zylinc Cloud
1
Completed
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