Welcome to the Zylinc Idea Portal

Queue calendar current have the option to import from .ics files. After import users can not confirm witch dates has been imported as holidays! Would be nice to import .ics file once, and convert content to manual entries that can be modified, vie...

Business Hypthesis: As a Novus user, whether I'm an agent or an administrator, I would like to be informed about new release features and its content. Release notes should be populated directly in the product for target audience. Idea/request rece...

Could it be visible to have an overview of what licenses is added to a tenant - and how many is currently used.

Hvis jeg søger på kollega, under et kald, kunne det være smart hvis det forsvandt igen af sig selv, når man besvarer et nyt kald. Nu står den på det fremsøgte, så det skal slettes manuelt

Ønsker at man kan vælge Norsk som sprog i Novus - da vi har en del sager med en norsk partner

Be able to select own ringtone in webagent, so you can distingue between you own and other agents ringtone.

I Novus er de muligt for receptionisterne at gå ind og indsætte en række ”keywords” på de forskellige personer i systemet, f.eks. kan man sætte ordet ”kreditor” ind på en person der sidder i bogholderiet. Når disse ”keywords” er sat, så kan man sø...

IMPORTANT request: Rynkeby has a specific request to be able to change shotcuts - not necessarily so it defers by user but for the whole group of agents.

when the webagent send an sms or an email from the system, it would be nice if the system took information without the user should choose a template