Welcome to the Zylinc Idea Portal

Because great minds think alike

Connect to another agent in Zylinc, so they receive the call in Zylinc and are able to transfer the call through Zylinc.

We shall be able to connect to another agent in Zylinc, so they receive the call in Zylinc and are able to transfer the call through Zylinc.
We are a lot that helps on the phone, and sometimes, we need to transfer a call to a colleague in the same queue.

  • Guest
  • Sep 28 2022
  • Completed
Zylinc Cloud
  • Attach files
  • Admin
    Henrik Skourup commented
    October 14, 2022 11:06

    Hi Jette,


    You can currently use our agent tab to transfer calls to another agent. However we understand that this is not ideal, if you just want to use the general search field. Hence we are working on an update for the general overview, so that if you search a person who is an agent, the call will be transferred to his/her client instead of just the endpoint.


    Best Regards

    Product Management

    ×

    Attachments Open full size

Related ideas