Welcome to the Zylinc Idea Portal

Dear Eline,

We would need more precise description of the need as this can be build in many different ways:

• shall it be a separate queue with higher prioritizations

• based on the customer number/number range/customer ID assign a higher prioritization on the main queue

• through IVR, enter a customer ID to skip the queue

• Other?

Could you together with the customers describe how they expect the routing for VIP to be.

Thanks in advanced,

Kind Regards

Product Management