Welcome to the Zylinc Idea Portal

I 6.5 kan vi aktivere "Number manipulation" (Regex match) til Call Lookup. Dette anvendes til at ændre nummeret inden opslaget foretages i eksterne CRM systemer. Det bruges især hos bankerne og/eller hvis + tegnet ikke supporteres i CRM systemet. ...

So when creating the Novus app's in azure - customers set a date for when the secret expires. This should Zylinc make sure, that the customers receives a notification when the secret is about to expire. (Eg. using the notification mail used in the...

is it possible to remove the callback option that the customer has to pick to go back into queue as number 1 ... Just have the agent call the customer that asked for the callback instead of calling customer back and offer him to go back into the q...

use users calender permissions, some users are allow to see more then others, zylinc app cant be target by permissions script, in azure. So when a users logs in, the calender is the users calender insted of zylinz azure app conenction.

Because not all Customers wants to go cloud and MS Teams, and still need presence from local Cisco PBX, but wants the new look&feel from Novus.

Hi, we have issues with users who forget to sign out when leaving the office, or isn't available the following day. Would you be able to set a mark on the queue OR user that they are signed out after the queue closed.

We would like to have an Zylinc Mobile app so we can use follow me on our mobile devices and forward calls from our iPhones when we are not in the office. We've tried to download Zylinc from AppStore but we cannot make it work. Is there an app for...

Ctelo samarbejder med Nortel, om en del sme kunder - og der ønskes mobil presence.

Det skal også være muligt den anden vej - Altså kunne vælge på en tid, hvornår man bliver logget af en kø.

Når vi sender SMS fra Zylinc, så mangler vi at få en kvittering eller en besked oversigt på skærmen, sådan vi kan se at SMS faktisk er blevet afsendt - og meget gerne vi kan se nummer, hvem der har modtaget SMS. Jeg ved, at man kan lave noget unde...