Welcome to the Zylinc Idea Portal

The idea is to limit search criteria to a specific group of people, area, city or country instead of searching the entire database. So if you wanted to find Henrik in Kolding and you are sitting in Kolding you just search Henrik and all named Henr...

All customers should have access to 1 free wallboard for 60 days - this will help sell more wallboards. And is very usefull for partners when onboarding new customers...

2 . In Config Management. So when we create queues - sometimes it's not intended for agents to be assigned. And in some cases, there's a lot of queues - So in the Agent configuration, when you assign queues to an agent, it would be nice that queue...

As it is today, when using mobile agent - Agents will not hear incoming calls. That's why tis is very important. An Admin should have the possibility to force agents to be in AutoAccept mode

Gøre det muligt at lave copy/paste - Så brugere kan indsætte et kopieret nummer ind i mobilagent til udgående opkald.

Ville være rart at have eks. de sidste 5 opkald i historisk opkaldsliste, for nemt at ringe/kontakte de sidste man har været i dialog med. Gælder både webagent og mobil agent. Eks. for mobil agent: Over "Mobile Agent"'ens dialpad er der en række t...

Det ville være rart hvis admin@zylinc.com brugeren altid kan logge på og se den statistik..

Har en kunde der ønsker at agenter kan oprette deres egne kontakter i kontaktlisten. Så måske vil det være smart, at når man opretter en kontakt, at man kan vælge om den skal være delt eller personlig.

This would be a nice feature eg. for those customers who are using Teams as Agent Device - So when dialing out from webagent - you can call "directly" with click-to-dial function.