Welcome to the Zylinc Idea Portal

When searching for users on the Zylinc novus website, we get all external contacts mixed in, or in preferance before the users in our organization.I'm trying to search for a user with the initials CTO, and those initials are also present in the be...

Sometimes I have short network outages on my workstation, and I don't always check the Zylinc website to check if I need to manually refresh the website or not. I would like it to automatically refresh after it detects (it detects when there isn't...

We are working on several minucipalities, who has Avaya in a period of time before going fully teams. They need to have an opportunity to see avaya presence, because they are too many employees to do a "big bang". - this will be a usp because mira...

Vi har flere kunder der ønsker Federation til MS Teams i 6.5. Dvs. at der kan pushes ekstern status (såsom mobilstatus, ZyDesk agent status eller Cisco status) til MS Teams. Hvis brugeren eksempelvis er i et aktivt opkald på mobilen, så vil dette...

It would be quite nice to be able to click on a user in the Activity window, and be able to see information about the user, especially their calendar to see if they are availble for a call right now.

Som det er i dag, er det kun muligt med supervisor funktionen at melde indlogget agent IND/UD af køer. Et stort ønske er, at også kunne håndtere agenter som er logget af, for indlogning i køer m.v.

Busy lights are very important in open office land scapes to see if colleguaes are engaged /occupied

Every time I sign in with my MS account, I need to sign in by entering my MS credentials. Not only is this annoying, but I put my AD credentials at risk every time - as I am using Edge and MS AD login, single sign-on should be standard in all appl...

Jeg har nogle administrations brugere, eller brugere som ikke skal bruges til kontaktmessige forhold. Dem kunne jeg godt tænke mig at have muligheden for at skjule, eller sætte et tag på, så de ikke bliver vist i søgningslisten.

Da det ikke nødvendigvis er IT folk der står med opsætning og vedligehold af Novus, når først det er gået i produktion, ville det være rart at det var noget mere brugervenligt og forståligt for os helt almindelige system administratorer.