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Call contact when available

An option that allows an agent to tag a contact who is currently occupied/unavailable. When the contact becomes available, via mobile and/or agent state, the agent recieves a notification showing that the contact is accessible.

  • Guest
  • Sep 23 2022
Zylinc Cloud
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    • Admin
      Henrik Skourup commented
      October 14, 2022 10:56

      Hi Cenia,


      We willl have promoted this to an epic, and will include it in our ongoing efforts to improve Quality of Life for our users.


      Best Regards

      Product Management

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