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Prevent unwanted configurations to call-flows

At the moment the "Super user" role gives access to changing ALL call flow settings and configurations, this should be changed be predefining which flows/queues/etc can be changed by the individual super users. In Microsoft Teams this is solved by adding "Authorized users" to an Auto Attendant or Call Queue, which then only gives specific access to a specific call flow and hereby not risking changes on irrellevant settings.


  • Guest
  • Apr 25 2024
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      Rasmus Esbensen commented
      July 25, 2024 12:20

      Hi Ziad


      We are currently discussing how to address operational risks, as well as security and privacy risks, through user roles and rights. This fits right into that and I'll make sure to consider this in our discussions.

      Best regards

      Rasmus Esbensen

      Senior Product Manager