Welcome to the Zylinc Idea Portal

It should somehow be possible to search queues in the search query string - and have matches that includes, agents, queues and contacts

It would be great if agent groups could be rated with a priority eg. like the AD import - Because then it would be nice, when users imported and tagged for more than one Agent Group could be a part of an automated-created Agent Group, with some al...

....if user-login to aha.io is using the same user as the agent.. meaning... It would be nice, if there was some kind of integration between making new ideas and not needed to create a specifik user for that purpose.

When logged in Conf Manager - It would be nice with a status indicator if someone else is logged in conf manager as well. And maybe even to see who, and maybe a link to that persons chat uri, så you can start a Teams chat session directly (or an i...

And eg. click on Weekly opening hours, the list should then be viewed/sorted in alphabetic list - like when you eg. look in the list

Det er svært at se køens farve, når der er indgående kald, meget lille lyserød streg - må gerne adskille sig/skille sig mere ud. I dag bruger vi et system der ændrer farve i vinduet ved indgående kald. PT kører vi test på zylinc cloud

Potential costumers are at the moment asking for vip routing

The customer wants to be able to Camp a call on a Busy Teams number when the Teams Presence status it not Idle.

No reason for an agent to be in wrap-up mode, if the agent is ready to pick up calls before wrap-up time is expired. So a button to cancel wrap-up should be visible called "cancel wrap-up" or something like that :)