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Superoffice caller id - CRM integration Integrate to Superoffice to get caller id and registration as Salesforce.

kan man indstille en anden standard end én dag for kalendervisning? Var ude hos potentiel kunde i dag, og da jeg lavede demo af webagent, skulle jeg skifte sprog - i denne forbindelse skiftede kalenderview til én dag, fra det tidligere valgte 30 d...

Når man er i et kald med en udefra - Kunne det mon laves således, at når man trykker på S (genvejen for send sms) - At nummeret på den man er i samtale med (når man ikke har fremsøgt en kollega) er det nummer der står som modtager som default (ind...

send a message to a group - from the webagent

To be able to see a log of sent email and sms fra webagent

See the way the other agents answer a call - which distribution method they've selected. We have had a problem with this, because we thought calls couldnt get through, if we have had the chance to see others distribution mode, we would have known ...

The current view in Operator is far too condensed, and the purpose of giving "a great overview" is lost. Suggest that user is able to expand "full screen" the Gantt part in an easy way - but still keep the functions available in the Gantt view.

It should somehow be possible to search queues in the search query string - and have matches that includes, agents, queues and contacts

It would be great if agent groups could be rated with a priority eg. like the AD import - Because then it would be nice, when users imported and tagged for more than one Agent Group could be a part of an automated-created Agent Group, with some al...