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If we send an email to a colleague to call back and get an automatic response, there is absent, the first email we sent with all the information is not visible. We are therefore unable to forward this email to another colleague who can call you ba...

It would be quite nice to be able to click on a user in the Activity window, and be able to see information about the user, especially their calendar to see if they are availble for a call right now.

Aktivitets vinduet skal være mindre (=lavere, dvs. kun visning af 3 rækker) og Søg modulet tilsvarende kan vise flere søgeresultater.

Jeg har nogle administrations brugere, eller brugere som ikke skal bruges til kontaktmessige forhold. Dem kunne jeg godt tænke mig at have muligheden for at skjule, eller sætte et tag på, så de ikke bliver vist i søgningslisten.

Hello! Can we see in the custom announcement list where that announcement is being used, Maybe its in use in more than one place. Maybe with a mouseover or something similar, Might help supervisors/admins to make changes in opening hours / closure...

The scroll bar is very thin and hard to use when you search for someone, we would prefer if it was a little thicker.

When you answered a call in Zylinc 6.x, you automatically be in the search field and the search field was cleared, now we must click into the search field and delete previous search text. It would be to prefer, that you automatically were put into...

At the moment, you have to actively press on the person you want to see information on, it must be such that you can simply use the arrow keys to see the next person's information and keywords, as this way we can find the right person more quickly.

I am an administrator. We would like to be able to answer each others calls. For example if a call is connected to Angelica I want to be able to mark the call and be able to answer it. This is a benefit towards our costumers because the queue time...

Når man besvare kald på headset, så åbner Novus ikke. Kunne dette gøres og gerne som en option om man ønsker det eller ej.