If you are using SimpleAgent with Teams as your agent device, and transfer a call from Teams, then the agent state remains busy until the call is ended.
It would be nice if the Agent was able to handle new calls upon a transfer from Teams.
Nice - We're looking forward to that feature. Are there any pre-documentation for what the requirements will be, to be able t implement it? (Maybe some internal documents..)
Nice - We're looking forward to that feature.
Are there any pre-documentation for what the requirements will be, to be able t implement it? (Maybe some internal documents..)
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This functionality will be available in release 3.1.
We hope you enjoy it.
Best Regards,
Product Management
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