Welcome to the Zylinc Idea Portal

Important one...It would be very nice if we could have a hidden AD import for all tenants - So we could have same user/password for partner login to all tenants. Then the master-password is not needed as much. And not at all, if we at the same tim...

So when creating the Novus app's in azure - customers set a date for when the secret expires. This should Zylinc make sure, that the customers receives a notification when the secret is about to expire. (Eg. using the notification mail used in the...

I 6.5 kan vi aktivere "Number manipulation" (Regex match) til Call Lookup. Dette anvendes til at ændre nummeret inden opslaget foretages i eksterne CRM systemer. Det bruges især hos bankerne og/eller hvis + tegnet ikke supporteres i CRM systemet. ...

HOFOR ønsker muligheden for at kunne vælge specifikke kø’er/ringegrupper som favoritter i ZyMobile uden først at skulle oprette ”Brugerdefineret bruger” individuelt.

HOFOR har flere agenter der benytter personlige køer i Zydesk og derfor har et telefonnummer tilknyttet. Hvis agenten er inaktiv og meldt ind på deres normale kø f.eks. “Kundeservice” og en kunde ringer direkte på agentens nr. (personlig kø) er de...

This button should be visible in the top too, when eg. there are more than 15 queues...

Ex. When Exchange service is set up to use GRAPH, the Token should be visible in the logfile when it is received. That way we can check the Access Rights without having access to the customers Azure Portal. This will make the support SO much easie...

In our IT department we are receiving calls from our users, and it would save us alot of time if theres was a better integration til Jira. Ex if they call it automatically creates a ticket or user could type in there ticket number - if they alread...

Ctelo samarbejder med Nortel, om en del sme kunder - og der ønskes mobil presence.

Having the option to decide what presence sources needs to be considered in aggregated presence state is a nice feature to have. Yet we have a customer asking for the option to be able to combine the use of presence sources with an IF statement. A...