Welcome to the Zylinc Idea Portal

In our IT department we are receiving calls from our users, and it would save us alot of time if theres was a better integration til Jira. Ex if they call it automatically creates a ticket or user could type in there ticket number - if they alread...

Having the option to decide what presence sources needs to be considered in aggregated presence state is a nice feature to have. Yet we have a customer asking for the option to be able to combine the use of presence sources with an IF statement. A...

It should be visible in the wallboard (and also in normal statistics if not all ready) to see calls received outside business hours.

Zydesk has a extremely useful indicator of the agent status, this feature is missing in Zylink Cloud which leads to agents frequently being unaware that they are in a incorrect Work Mode.This specific indicator solution is ideal since it is rarely...

Når man modtager kald i Novus og man står i et andet billede end Novus, så er det meget lidt info, som står i Notifikationspanelet i højre hjørne. Kan man sørge for at der står opkalder og opkaldsnummer?

Hey - kan ikke lige finde denne feature request i roadmap - Jeg ved den ør være der, ik?Men ellers kommer den her:Det skal være muligt at lave on-demand-recording direkte fra webagenten.

HiIt would be good for agents that use the manual mode to be able to have some sound notification (ringtone) when calls enter queue. Is that something that you could make happen :)

We are able to fetch data from our ERP system, where we can match the incoming call with the main contact. If caller 222334455 is connected with agent XZY, then the call should be transfered/forwarded to this agent if the agent is available. If th...

Important one...It would be very nice if we could have a hidden AD import for all tenants - So we could have same user/password for partner login to all tenants. Then the master-password is not needed as much. And not at all, if we at the same tim...