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Limit Teams Presence federation to 'In a call'

At the moment the presence federation from Microsoft Teams takes all busy presence states and federates to agent status. This should only be "in a call" since Microsoft Teams already federates calendar appointments from Outlook to Teams, so the "in a meeting" state should not federate to agent status since this is a seperate source in the Presence Federation settings. We have experienced endusers with meetings in their calendar that do not understand why they are "agent busy" in Zylinc - So it would help to change this setting.

2024-04-25 16_4...
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  • Apr 25 2024
Zylinc Cloud
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    Rasmus Esbensen commented
    25 Jul 12:05

    Hi Ziad


    That sounds like a solvable problem. I'll make sure we take that under consideration.

    Best regards
    Rasmus Esbensen
    Senior Product Manager

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