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Det kan være svært at holde styr på, hvilke IVR muligheder man har kodet, og hvilket nummer i rækken, man er kommet til. Hvis man har valgt 1, så skal man ikke kunne vælge den igen fra listen osv. It can be difficult to keep track of which IVR opt...

Ligesom på Custom Announcements, hvor der er mulighed for at oprette forskellige Category, så var dette også ønskeligt under Queues og Queue failover samt IVR menus. Vi er en kommune med mange "indgange", så det kan hurtigt blive uoverskueligt at ...

We would like a integration to TOPdesk, where it automatic would create a ticket when agent answer a call. Even better if caller phone number is known in TOPdesk, then caller would be customer on the ticket.

Is it possible to remove the field "Hybrid setup configuration" since this is not possible from Microsoft anymore ?

Det er desværre ikke muligt at sende DTMF toner i Navigator klienten på nuværende tidspunkt. Ved opkald til en ”tastemenu”, eller menuvalg om man vil, så præsenteres der ikke noget tastatur i Zylinc Navigator. Vi har fundet ud af at brugeren skal ...

Kan I ændre søgningen til, så den også kan fange dele af ord og numre? Hvis jeg eksempelvis søger efter "direktør” skal den også vise de kontakter som har "regionsdirektør" som titel. Et andet eksempel kan være hvis man søger på de 4 sidste cifre ...

Could you get the system to open the call directly on Zylink when you receive a call? As it is now, the message arrives on the window one is working on the moment the call arrives. A team message is displayed, but this is also covered by Zylink me...

Hello! Can we see in the custom announcement list where that announcement is being used, Maybe its in use in more than one place. Maybe with a mouseover or something similar, Might help supervisors/admins to make changes in opening hours / closure...

At the moment the "Super user" role gives access to changing ALL call flow settings and configurations, this should be changed be predefining which flows/queues/etc can be changed by the individual super users. In Microsoft Teams this is solved by...

At the moment the presence federation from Microsoft Teams takes all busy presence states and federates to agent status. This should only be "in a call" since Microsoft Teams already federates calendar appointments from Outlook to Teams, so the "i...