Welcome to the Zylinc Idea Portal

Ønske fra kunde: Har I hos Zylinc en internetside hvor vi løbende kan se driftsinformation

Det ser umiddelbart ud til at man ikke selv kan ændre på det. Foreslår en mulighed for at ændre på den tid og/eller at I ændre standard til at kaldet kommer igennem til agent, så snart agent har besvaret kaldet.

An option that allows an agent to tag a contact who is currently occupied/unavailable. When the contact becomes available, via mobile and/or agent state, the agent recieves a notification showing that the contact is accessible.

A short overview of either the current queue performance or/and individual performance as an option instead of the calendar view in the right corner. It could be as simple as the circle chart for ‘Received Calls’ from Activity Data.

Kunders gentagne valg af tilbagekald; vi spilder tid på at kunde der allerede har talt med os, skal ringes tilbage til igen, ”bare” fordi de har ringet flere gange…Ønske: Blokér alle ønsker om tilbagekald, hvis kunde allerede findes i tilbagekalds...

I would like to propose an enhancement to the call system's reporting capabilities. Specifically, it would be highly beneficial to have access to statistics on call queue staffing during opening hours. This would include data on when, for how long...

I would like to suggest an update to the Reason Code window used for call logging. Currently, the window is quite small and disappears too quickly, which can be challenging for users. Would it be possible to enlarge the window and extend the time ...

It would be great to have subcategories for reason code.

Det skal være muligt for en web agent eller navigator bruger at aktivere at søgningen automatisk skal nulstilles efter opkald er behandlet

When creating a custom contact under "Users and Contacts", the Email field is mandatory. This field is not always relevant when creating the contact, so we would like to remove this as a mandatory field.