Welcome to the Zylinc Idea Portal

If possible the customer, can customize the wallboard by drag and drop the boxes, it could also fit screens witch are standing up

It would be nice to have a possibility to create your own phone book. for example: when you talk to agents on daily basis or people outside your company

Man skal kunne ringe til en fra agent køen blot ved at trykke på navnet, så man kan lave et hurtig opkald uden at skulle søge på vedkommende først

In laptop view it is rarely possible to view everything in the search field with 100% zoom. The column header and phone numbers are seldom visible. An option to drag the grid for column headers smaller/larger would be greatly appreciated.

Hi - When a colleague has OOO configured - It would be very nice if that information was visible for webagents - especially in receptionist-view. And maybe even be able to toggle between internal og external text info.

Vi sender tit telefonbeskeder via mail vedr. ubesvarede telefonopkald. Det ville være rart, hvis man senere kunne se hvem man har sendt telefonbeskederne til.

Hello! I want to point out that customers have been complaining about the lack of information when upgrades happen, We get emails from Tim for our customers when upgrades are planned. However, we are not able to forward these mails to our customer...

Ønske fra kunde: Har I hos Zylinc en internetside hvor vi løbende kan se driftsinformation

Many times our Reception needs to be able to redirect a call to a specific Title in a department, fx Head of, Director, Chief Project Manager or similar. In a department of 10 people it simply takes too much time opening one employee up at a time ...

If a web agent receives a call in offer or auto-accept mode, the other agents should be able to pickup/answer the call. This feature is available in Zylinc 6.5 and was enabled in most cases.