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Ligesom på Custom Announcements, hvor der er mulighed for at oprette forskellige Category, så var dette også ønskeligt under Queues og Queue failover samt IVR menus. Vi er en kommune med mange "indgange", så det kan hurtigt blive uoverskueligt at ...

When searching for users on the Zylinc novus website, we get all external contacts mixed in, or in preferance before the users in our organization.I'm trying to search for a user with the initials CTO, and those initials are also present in the be...

Et ønske om at stå i wrapup, så længe man skriver beseked. Kunne være optionel, således at det kunne indstilles efter behov.

Sometimes I have short network outages on my workstation, and I don't always check the Zylinc website to check if I need to manually refresh the website or not. I would like it to automatically refresh after it detects (it detects when there isn't...

Is it possible to remove the field "Hybrid setup configuration" since this is not possible from Microsoft anymore ?

Som det er i dag, kan Dir Sync i 6.5 kun forbinde til Azure AD Domain Services via LDAP - Som kræver brugernavn + password (legacy). Flere af vores kunder kræver at de kan køre med App Registration til Dir Sync, på samme måde som det er muligt i N...

As today, this is only possible by editing one agent at the time. It should also be possible to open a queue, and add/remove agents.

At the moment the "Super user" role gives access to changing ALL call flow settings and configurations, this should be changed be predefining which flows/queues/etc can be changed by the individual super users. In Microsoft Teams this is solved by...

At the moment the presence federation from Microsoft Teams takes all busy presence states and federates to agent status. This should only be "in a call" since Microsoft Teams already federates calendar appointments from Outlook to Teams, so the "i...

It would be quite nice to be able to click on a user in the Activity window, and be able to see information about the user, especially their calendar to see if they are availble for a call right now.