Welcome to the Zylinc Idea Portal

Vinduet til kalender er meget småt og det ville være ønskeligt, at det var større. Det kunne f.eks. være hvis man klikker på kalendervinduet af det popper op i fuld skærm størrelse og man ikke skal bruge de længere kunne trykke Esc og så forsvinde...

Hello! I would like to propose that we can assign skills and tags manually to users / agents with dropdown lists instead of typing in the required tag

I dag "smider" jeres system kaldet af i stedet for at angive en "Optagettone" fra mobilen eller Webex Softphonen. Work around er, at vi skal lave et speak på alle de mobiler, og sætte det på ved "Optaget", men vi har mange Zylinc indgange (IVR ell...

It would be a GREAT idea, if Zylic implemented at network tool test button in the agent. To make sure FW rules is not stopping communication towards the webagent.

When you answered a call in Zylinc 6.x, you automatically be in the search field and the search field was cleared, now we must click into the search field and delete previous search text. It would be to prefer, that you automatically were put into...

Vi sender tit telefonbeskeder via mail vedr. ubesvarede telefonopkald. Det ville være rart, hvis man senere kunne se hvem man har sendt telefonbeskederne til.

Det skal være muligt at få nøgle ord helt øverst på kontakt billedet i receptionist billeddet, eller evt. trække feltet ned så man kan se alle nøgle ord fra start

If we send an email to a colleague to call back and get an automatic response, there is absent, the first email we sent with all the information is not visible. We are therefore unable to forward this email to another colleague who can call you ba...

Hello! I want to point out that customers have been complaining about the lack of information when upgrades happen, We get emails from Tim for our customers when upgrades are planned. However, we are not able to forward these mails to our customer...